Facing high volumes and increasingly complex products, warranty management has become a crucial factor the automotive sector, causing high saving potential in warranty recovery. Time to act!
"2/3 of total process costs are due to collection and administration of warranty related product data"
End-to-end transparency with up-to-date production information is essential for the efficient handling of complaints during the warranty period and is an indispensable part of the daily business process. Quality engineers not only need 8D reports for complete fault analysis, but are also dependent on various information from various sources, such as:
Only after checking the target state of the defective component, it is possible to define effective shutdown measures and implement them in production. However, the information required for this is usually requested manually in personal contact and the provision of this information can take several days under certain circumstances. The longer it takes to obtain data, the more inefficient the entire process of complaint handling and the decision on corrective action in series production. Likewise, potential reclaims to suppliers are delayed and additional costs are incurred.
"8 out of 10 companies obtain the data through personal contact, manual research and compilation of the required data"
The register is accessible only to holders of the required keys. Each data owner grants individual access to potential data recipients. Each access request and each data transfer carried out is recorded and documented in an unalterable way.
The person investigating a complaint has real-time access to metadata. Upon request, the complete data sets still held by the data owner are transferred to the requesting party.